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URGENT REPAIRS

Below you will find information about how urgent repairs that are the responsibility of your Owners Corporation, are managed during business hours and after-hours.

Please read the following information carefully so that you understand what the potential costs to you, or your Owners Corporation, may be:

During Business Hours:  (Monday to Friday 9am-5pm)
  • For Owners Corporation urgent repairs that may be needed during business hours, please call the office of SELECT on (03) 9862 3700 or log a repair request through SELECT SC if your building is registered to the platform.
  • Please do not use the form below for urgent repairs. The form below is for general, non-urgent maintenance requests.
After-Hours: (after 5pm Monday to Friday, public holidays and weekends) 
  • Our after-hours service is for after-hours urgent repairs only that are the responsibility of your Owners Corporation.
  • If you have an after-hours urgent repair that is the responsibility of your Owners Corporation, please call Tymaline Building Services on 0418 362 023.
  • A minimum call fee of $44 (inc. GST) will apply for Tymaline to triage your call.
  • A minimum call-out fee of $440 (inc .GST) will apply if Tymaline attend onsite. This is a minimum fee and final costs may vary.
  • If the urgent repair is not the responsibility of your Owners Corporation, you will be personally responsible for any fees and charges that may apply.
  • Tymaline will provide you with advice directly in relation to attending and fees and charges that may apply.
Tenancy-Related After-Hours Urgent Repairs
  • SELECT manage Owners Corporations. We are not property managers for individual tenancy matters or repairs.
  • If you are a tenant requiring assistance with repairs that are the responsibility of your landlord, you are required to contact your managing agent.
  • If you phone Tymaline for tenancy-related matters that are not the responsibility of your Owners Corporation, Tymaline will charge you a minimum $44 call fee to triage your call.
Non-Urgent, General Maintenance | Ordering Keys, Remote Control Devices, Fobs
  • All non-urgent matters including queries about levies and other general administrative matters need to be contained to the office during business hours, 9am-5pm Monday to Friday.
  • Tymaline may charge you a minimum call fee of $44 to triage your phone-call if you phone for general matters that are not after-hours urgent repairs, and the  responsibility of your Owners Corporation,
  • For Owners Corporation maintenance issues, including the ordering of keys, remote control devices, fobs, please call our office during business hours on (03) 9862 3700 or complete the form below.
Other Assistance
  • Need the Police, but not the sirens? Phone: 131 444
  • Life-threatening emergency? Phone: 000 immediately (Police, Fire, Ambulance)
  • Wind, Storm and Natural Disaster damage assistance: Phone the SES on 132 500
  • Break-ins, noise complaints or criminal activity: Phone the Police on 000
  • Mental Health Crisis: Phone Lifeline on 13 11 14

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